Our privacy engagement

Effective date: September 21, 2023
At Esthetique Novani, we give absolute priority to the protection of your private life. We are committed to ensuring the security of your private information by the existing legislation. The objective of this policy is to give a detailed description of the collection, use, and protection of your data when you are exploring our website at https://esthetiquenovani.ca/. When using our website, you accept the general conditions hereby described.

Data collection

We aspire to complete transparency regarding our data collection process. Here’s how it works:

Use of Facebook Pixel and tracking tools like Google Analytics: Our site uses tracking tools, such as Facebook Pixel and Google Analytics, to collect anonymous data about your interaction with our website. These tools help us understand how visitors explore the website, what are the most popular pages, and how to improve the global visiting experience. Collected data remains anonymous and does not contain any identifiable personal data.
Links to social media: When you exit our site to access social media, please note that their privacy policy is applicable.
Online store and transactions (PayPal): When you make transactions in our online store, including payments via PayPal, we collect the necessary information to treat your purchase and facilitate your online transactions
Client account: When you create your account or make a transaction in our online store with your account, we collect data to offer personalized access to the managing section of the store. That allows you to consult your past transactions, update your personal information, and access other personalized functionalities for an improved shopping experience.
Pipedrive Chatbot: We use a Pipedrive chatbot to improve our customer service. We use data exchanges with chatbots to schedule appointments, support, and improve our services.
Contact and Appointment Booking Form: When you contact us via the form, we collect the necessary information to answer your request efficiently (complete name, email, and other information needed).
Newsletter subscription: When you decide to subscribe to our newsletter, we collect your name and email, which allows us to send you relevant information. You can unsubscribe at any moment.

Other data collection and Cookie use

We use cookies to improve your user experience and personalize your interaction with the website. Cookies are small text files stocked on your device when you visit our website. They allow us to collect information on your browsing and your online behavior. By using our website, you consent to our use of cookies following our Cookie Policy.

Utilization of personal information

We use the personal information collected for the following uses:

• Provide our services
• Provide information on our activities
• Improve and treat your transactions
• Answer your request quickly
• Personalize your experience on the Website
• Improve our services offer

We store data for different lengths of time depending on their use and nature. Security measures are in place to protect the data. We store data as long as needed to provide our services and improve your experience.

Security of Personal Information

We set up appropriate security measures to protect your data against unauthorized access, divulgation, or destruction. However, there is no electronic transmission or storage method that is completely safe. Risk is always present to some degree when transmitting personal information on the internet.

To ensure optimal security of your personal information, we set up the following measures :

• SSL (Secure Sockets Layer) protocol
• Authorized access management
• Restricted access to interested parties
• Network monitoring software
• Regular data backup
• Digital certificate implementation
• Use of ID and passwords

Sharing personal information

We do not share personal information with others, within these exceptions:

• if it is needed to provide our services
• if it is legally requested
• to protect our rights or the security of any person

Legal mention for Quebec and Canada

If you reside in Canada, you have rights regarding the use of your data by the law on data protection in Quebec and Canada. You have the right to access your information, correct it, and suppress it if necessary.
By the Personal Information Protection and Electronic Documents Act, we are committed to following the principles of data protection by limiting data collection, detailing the objectives, obtaining consent, and guaranteeing data security.

Your rights

By using our website, you consent to the collection, utilization, and divulgation of your data following the present policy.

Responsibilities and Legal Information

Website Host: Rapidnet Canada
Website development and management: Marie-Hélène Archambault, Conceptions Web Archambault Inc.
Company data manager : Madame Nadine Bouchard, Propriétaire, nadine@esthetiquenovani.ca

Contact details :

Company name : Esthétique Novani
Company address: 105-7505 boul. Taschereau, Brossard (Québec) J4Y1A2
Company phone number: 514-585-0376
Company email: info@esthetiquenovani.ca